Turtle User Guide & Documentation
Step-by-step guidelines on setting up your store, configuring products, navigating the storefront, processing WhatsApp orders, and managing your sales pipeline.
1. Getting Started & Store Creation
Launch your high-performance online shop in under 2 minutes.
Turtle allows any merchant, creator, or enterprise brand to launch a modern, lightning-fast digital storefront without writing code or paying high commission fees.
Create Your Account
Sign in securely with your Google account or email. Your account is automatically configured with a merchant workspace.
Claim Your Store URL
Choose your unique store name and slug (e.g., Turtle.me/yourbrand) that customers will use to shop.
Link Your WhatsApp
Enter your WhatsApp Business phone number with country code. All customer orders are structured and sent directly to this number.
+1 for USA, +880 for Bangladesh).2. Adding Products & Managing Inventory
Organize catalogs, upload optimized images, set pricing tiers, and track stock.
Your products are the core of your store. Turtle includes a powerful catalog manager with instant image compression, nested categories, and rich descriptions.
- Title & Description: Write clear titles and multi-paragraph bulleted descriptions.
- Regular vs. Sale Price: Enter an original price alongside a discounted sale price to show savings badges automatically.
- Stock Counter: Track available quantities. Items with zero stock display an "Out of Stock" badge preventing overselling.
- Hierarchical Organization: Place products in main categories (e.g. Apparel) and subcategories (e.g. Men's Shirts).
- Instant Filtering: Category tabs appear automatically at the top of your public storefront for one-click browsing.
- Multiple Images: Upload clean product photos; the system automatically optimizes them for mobile loading speeds.
Premium Oversized Cotton Tee
3. Store Themes & Brand Customization
Choose from 20+ specialized designer themes tailored to your niche.
Turtle includes a library of over 20 tailored themesβcrafted for fashion boutiques, electronics, organic groceries, luxury jewelry, B2B wholesale, and dining menus.
B2B & High Density
Clean & Minimalist
High Contrast Bold
Industrial Grid
Rich Heritage & Gold
Editorial Luxury
Sport & Performance
Dark Architecture
How to change your store theme:
- Navigate to your Merchant Dashboard β Store Settings.
- Click on the Store Theme section or explore the Themes link in the top menu.
- Select your preferred theme. Your storefront layout, typography, and card accents will update instantly without affecting your inventory.
5. Instant WhatsApp Order Flow
How automated order generation and chat checkout work behind the scenes.
When a customer clicks "Place Order via WhatsApp", Turtle performs two simultaneous actions:
The order is securely saved into your merchant database with a unique Order ID, timestamp, items breakdown, pricing calculation, and customer address. It immediately pops up in your Merchant Dashboard.
The customer is redirected to WhatsApp with a pre-filled, perfectly structured message directed to the merchant's WhatsApp number. All they have to do is tap "Send".
6. Merchant Order Processing & Lifecycle
Manage orders through a 5-step pipeline, notify customers, and handle compliance.
Inside your Merchant Dashboard β Orders Tab, incoming orders move across a distinct 5-stage fulfillment pipeline with action buttons:
When the order arrives from WhatsApp, click "Accept Order" to verify inventory and claim the order.
Click "Process Order" while packing items and preparing parcel packaging.
Click "Mark Shipped" once the courier or delivery driver picks up the package.
Click "Confirm Delivery" once the customer receives the item and settles payment.
If an item is out of stock or unreachable, click "Reject Order" with an optional note to the customer.
1-Year Regulatory Hold Policy for Completed Orders:
Completed transactions are legally protected financial records. They cannot be deleted for a minimum duration of one (1) year to prevent fraud, assist in tax audits, and resolve buyer disputes. After 1 year, merchants can choose to archive or retain the records indefinitely in Store Settings.
7. Store Identity, Timezone & Currency
Configure local currencies, 390+ global timezones, and store branding.
Customize how your storefront displays currency symbols, formats order timestamps, and presents your brand banner.
Choose your store currency (USD $, BDT ৳, EUR β¬, GBP Β£, INR βΉ, AED, SAR, etc.). Prices across your catalog and cart update dynamically.
Set your exact local timezone (e.g. Asia/Dhaka GMT+06:00, America/New_York GMT-05:00) so order timestamps in your dashboard reflect your real local hours.
Upload your store logo, write a catchy announcement tagline, and adjust banner layout blocks with drag-and-drop ease.
8. Frequently Asked Questions
Common questions answered about store operations, payments, and checkout flows.
Ready to launch your store?
Join thousands of merchants creating beautiful storefronts and selling effortlessly on WhatsApp.